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CIMdata | Global Leaders in PLM Consulting

15 July 2011

CIMdata PLM Industry Summary

News and Information on Product Lifecycle Management

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Oslo, Norway September 26-30, 2011 Registration Info
Amsterdam, The Netherlands October 24-28, 2011 Registration Info
Santa Clara, California, USA December 5-9, 2011 Registration Info

CIMdata Polls: Listening to the PLM Community - How have these stressful economic times impacted your PLM program?

PLM News: Contents

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CIMdata Online Polls

CIMdata is now featuring online polls with real time reporting on our web site at http://www.cimdata.com/polls/polls.html. Each week the results of the previous poll will be included in the CIMdata PLM Industry Summary to help you stay on top of trends in the PLM industry.

Take a moment to visit the site and vote on our current poll.

The results for the last opinion poll are:

In CIMdata’s most recent poll, the intent was to assess how well PLM solution suppliers are providing support to their customers, and to determine if there is a difference between the quality of support obtained directly from the solution supplier versus that received from a value added reseller (VAR) or channel partner.

The good news is that 50% of those responding believe that user support was either good or excellent from solution suppliers and resellers alike. For solutions suppliers, the percentage of those responding excellent compared to good was approximately the same. However, for resellers, those responding excellent was only half of those responding good.

These anecdotal results confirm what CIMdata routinely hears in our work with industrial clients worldwide; PLM solution suppliers are doing a good job in providing customer support with some room for improvement. However, there is an opportunity to improve the capacity and training of PLM resellers and channel partners to excel by providing more than just ‘’good” support, which is required in today’s hyper competitive technology landscape.

NOTE: The results of these polls are anecdotal, not scientific.
If you have a suggestion for a poll you'd like to see contact us at info@cimdata.com.

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